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9 Questions You Must Ask Any Pest Control Company or Exterminator

Written by Ken VahnDijk Published on February 17th, 2017

Many homeowners don’t start thinking about pest control until they see signs of insects or rodents. This can be a stressful time, as pests can carry disease and damage your home and property. But if you’re searching for a pest control company in the Portland or Vancouver area, the last thing you should do is rush to hire the first company you find.

Instead, take the time to talk with a few different pest control services. Ask the right questions and get the information you need before making a decision to hire an exterminator. In the long run, choosing a pest control company who will do the job right and stand behind their work is worth the effort.

In today’s post, we’ll talk about the questions you must ask any exterminator or pest control company you’re thinking about hiring. Let’s get started!

How long have you been in business?

We’ve been serving the Portland and Vancouver metro areas for over 15 years. During that time, we’ve seen countless other pest control companies come and go. When you work with an established, local pest control company, you’ll benefit from:

Do you have any testimonials or online reviews I can check out?

If a pest control company can’t provide proof that they’re trustworthy and reputable, that is a major red flag. At EcoCare we can show you:

Are your exterminators licensed, bonded, and insured?

If an exterminator or pest control company can’t answer this question with an emphatic YES! then you should run in the other direction!

We’re a licensed, bonded, and insured pest control company in both Oregon and Washington. When we visit your home for your free inspection, our technicians and exterminators are happy to provide copies of these certifications that you can keep for your records. Just ask!

How do you decide what treatments are needed?

Here’s where things start to get tricky. As a homeowner, you’re not a pest control expert or an exterminator. So how can you tell who is and who isn’t? Our recommendation is to ask questions like:

Take note of the answers you receive and do your research online. Trust your gut and your instincts. Anything that sounds too good to be true probably is. If you interview multiple pest control companies, are their answers generally the same? Do you feel like you can trust the person you’re speaking to?

Do you offer a written quote– and will you stand behind it?

Estimates are often just that– estimates. They change over time and unscrupulous companies may use low estimates to get new business. Then they find ways to tack on hidden charges. Fortunately, these kinds of pest control companies tend to have terrible online reviews (you did remember to check those, right?)

At EcoCare, we don’t offer estimates. When you contact us, we’ll inspect your home for free and then provide a firm price that we’ll stand behind.

How much training do your exterminators receive?

Every pest control technician is required by the state of Oregon to pass three exams to receive licensing for Laws & Safety, Structural Pests, and General Pests. Additionally, all licensed exterminators and technicians are required by the state to take 40 hours of continuing education over 5 years.

At EcoCare, we exceed that requirement by paying for each technician to receive 18 hours per year which is twice the amount required! Additionally, when starting at our company, each technician receives 4-6 weeks of field training with a senior technician. There is a lot more to learn than just picking up a spray can and applying the product! We also have a monthly company breakfast where our team reviews product updates, safe driving, customer service, and more.

Are your pest control treatments safe for people and pets?

Modern eco-friendly pest control treatments are designed to kill pests and be safe for people and most pets.

But make sure to ask– especially if you have exotic pets like birds or snakes. The biology and metabolism of non-mammal pets can be affected by pest control treatments.

Any trustworthy pest control company should be able to clearly explain why their treatments are safe. They’ll also be able to explain whether or not you’ll need to leave your home during treatment.

At EcoCare, for example, you’ll be able to stay in your home while our pest control technicians do their work.

Will you get rid of pests AND keep them from coming back?

In our opinion, this is a very important question that many pest control companies get wrong.

When it comes to pest and insect infestations, it’s not enough to simply get rid of the pests you see. Instead, our results-focused process focuses on both:

Eliminating all insect and pest infestations

AND

Taking preventive measures that keep pests from coming back

We believe preventive pest control is so important that we’ve developed Eco-Shield, a year-round pest control program. It includes:

The Eco-Shield program can save you hundreds or even thousands of dollars each year by preventing damaging pest infestations from entering your home.

What if I’m not happy with the results?

Every pest control company is different and has their own guarantee or warranty on their services. At EcoCare, our philosophy is that we stand behind our work and offer a 100% satisfaction guarantee.

Contact EcoCare Today

If you’re searching for a pest control company to help you protect your home and your family, we’d love to talk with you. Contact us today for a free home inspection from one of our trained pest control technicians.

We’ll be happy to answer any questions that you might have!

Photo Credits: Jill, Vladimer, Laura Blankenship

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One Comment

  1. Derek Dewitt – August 2, 2017

    My wife and I are thinking about getting pest control because we noticed a lot of bugs in the basement during renovation. I like that you suggest getting a written estimate on the work to avoid any hidden charges. In my experience, any company that is forthright with their prices are always trustworthy. Thanks for the tips! https://allamericanwildlife.com/services.html

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